What If My Items Are Faulty?
Faulty items that you have opened and worn can be returned. If your items develop a fault upon first wear they may be returnable, even after the 30 day period. This is at the discretion of our returns department. Please follow all care instructions as this affects eligibility.
What Types Of Items Can I Return?
As per Consumer Contract Regulations 2013, tights, socks, hold ups, stockings, or bodystockings can be returned only if they are unopened or faulty. Leggings, swimwear or lingerie can be tried on if the tags remain intact and they are returned with all packaging. Please note, bodystockings, bodysuits, and teddies are classified as lingerie, but you must not try them on before returning them. Items that are able to be worn must be worn over your own underwear for hygiene reasons. Please use any hygiene strips supplied.
How Do I Return My Order?
If you are in the UK, please visit the Royal Mail website to start a return. There you will find the option to return items to a retailer. You can print out a custom return label or receive a QR code that can be scanned at the Post Office. Seal the box and place your label on the outside or take the unlabelled box to the Post Office if you are using a QR code. You must keep your proof of postage as missing parcels may not be eligible for a refund. Non-UK customers must contact us for instructions on how to return items, or you may not be eligible for a refund of your postage costs. Your parcel can take up to 10 working days to arrive, and you will receive an email once it does. Please indicate whether you would like a refund or exchange on the delivery note within your parcel. If you would like an exchange, please let us know which alternative(s) you would like. We will contact you regarding the additional postage fee for your new order and any difference in price. Refunds can take 14 days to complete from the day of receipt.
What Happens If I Need More Help?
You can speak to an advisor by using the
Contact Us page for further assistance.
